Frequently Asked Questions
Q: Are you a trading company or a manufacturer?
A: Manufacture.
Q: Do you accept OEM and ODM orders?
A: Yes,we accept.
Q: Can we use our own logo?
A: Yes you can.
Q: Can you do our own packaging?
A: Yes we can.
Q: When can I get the price?
A: Anytime.
Q: What's your MOQ?
A: Minimum order of 10 pieces.
Q: What is your delivery time?
A: Delivery time varies depending on the order.
Q: Which certificate do you have?
A: ISO 9001 quality system certification.
Q: Do you have the test and audit service?
A: Yes,we have.
Q: Do you provide samples? Are they free?
A: We provide samples, but not free of charge.
Q: Can you provide the shipping service?
A: Yes,we can.
Q: What's your Pre-sale service?
A: Pre-sales consultation.
Q: What's your sale service?
A: Respond quickly to customer inquiries, accurately identify the type of problem, flexibly adjust solutions, and update order status in a timely manner.
Q: What's your after-sale service?
A: Provide solutions and optimize service processes.
Q：How can we get a quote?
A: via email, WhatsApp.
Q: How do you treat quality complaint?
A: To calm the customer, actively cooperate in resolving the issue, understand the situation regarding the quality problem, request photos and videos from the customer, clarify whether the problem stemmed from a factory issue or incorrect samples or parameters provided by the customer, analyze the problem and assign responsibility, provide solutions, and further discuss and communicate until both parties can agree.
Q: What equipment can we order?
A: Bailey Bridge
Q: Why choose Jiuzhou?
A: Price advantage, product quality advantage, service attitude and processing speed advantage, and complete pre-sales and after-sales process advantage.
Q: How about Jiuzhou's after-sale policy and term?
A: One year.
Q: If I were to visit your company, which airport is closest to your company?
A: Changzhou or Nanjing
Q: How can I get a sample to check your quality?
A: Third-party testing report
Q: Can you do the design for us?
A: Yes,we can.
Q: Where is your factory located?
A: Huashan Village, Yaoqiao Town, New District, Zhenjiang City, Jiangsu Province.
Q: When did your factory established?
A: 2014
Q: What is your main market?
A: Global Markets.
Q: How many workers in your factory?
A: 60 people.
Q: Where are your products primarily used?
A: Highway bridges, gantry crane assembly, guide beam erection, etc.
Q: Can you customize for clients?
A: Yes,we can.
Q: How far is your factory from the airport and train station?
A: Within 1hour.
Q: Do you have a export licence?
A: Yes,we have.
Q: Are products tested before shipping?
A: Yes.
Q: Can we visit your factory before place the order?
A: Of course,you can,
Q: Would you have a discount if l have a large order?
A: Yes.
Q: Can I mix orders of different styles?
A: Yes.
Q: Can I request to advance the shipment?
A: Yes,you can.
Q: What is your advantage compared with your competitors?
A: Price advantage, service advantage, geographical advantage, staffing advantage.
Q: Can you provide drawings and technical data?
A: Yes,we can.
Q: Can the products be manufactuered by customer's requirement?
A: Yes,we can.
Q: How to solve the equipment trouble during using ?
A: Professional after-sales personnel are here to answer your questions.
Q: What quality assurance or guarantee do you offer if we purchase your products?
A: ISO9001 quality system certification, original manufacturer's warranty
Q: What if I don't have export experience?
A: We have a complete process system, so there's no need to worry.
Q: Why are your prices lower than some companies?
A: Controlling costs at the source, ensuring normal use, reducing complicated processes, and simplifying everything.
Q: This is our first time working with you. How can I trust you?
A: We have extensive experience in this field, and we will be fully prepared to ensure our professionalism and excellent product quality. You are welcome to visit us.
Q: What are your R&D capabilities?
A: We have a professional team in this area.
Q: How to check logistics information after delivery?
A: Update order location regularly as needed.
Q: How to solve the technical problem?
A: Professional setup guidance.
Q: Do you test all your products before shipping?
A: Sampling assembly.
Q: What Do You Think Is The Advantage Of Your Company (or Product) Over Other Manufacturers?
A: A more cost-effective option, better service quality, and an excellent product manufacturing process.
Q: How can I get a quotation?
A: You can contact us via email or WhatsApp to get a quotation.
Q: How To Calculate The Shipping Cost?
A: Calculated based on actual, real-time costs
Q: What is your scale and production capacity?
A: 20,000 square meters, 18,000 tons
Q: If I need your product, but the quantity is not up to MOQ, can you help?
A: Yes,we can.
Q: Do you have stock?
A: Yes,we have.
Q: Do your products come with a warranty?
A: Yes,we have.
Q: Do you change the price at will without telling the customer?
A: No.
Q: Can I get a refund for samples once I place a bulk order?
A: Yes,you have.
Q: What's the shipping method I can choose?
A: Ocean shipping
Q: Can we have a video meeting before our business?
A: Yes,we have.
Q: What are your advantages?
A: Price advantage, product advantage, service advantage, geographical advantage.
Q: Some company quotes me lower price and ask 20% higher than first time. Will you?
A: It depends on the actual situation.
Q: How do I choose the right product for my application?
A: Design as needed or by engineers.
Q: Can you help container loading for consolidation?
A: Yes.
Q: Do we have a professional team?
A: Yes,we have.
Q: Are the ordered products kept confidential?
A: It can be kept confidential.